Safety and Quality

2023 Corporate Quality Policy

• Conduct and improve risk identification (close calls, risk prediction, similar accidents, patrols, etc.) with all company employees
• Enhance training to prevent the recurrence of accidents and to improve safety sensitivity
• Confirm and improve actual field conditions through interactive communication in dialogue
• Use 4M5E analysis to ascertain issue causes and take effective countermeasures
• Increase front-line capabilities through safety initiatives that employees think up for themselves

• *4M: Man, Machine, Media, Management;
  5E: Education, Engineering, Enforcement, Example, Environment

Transportation Safety Initiatives

Safety and Quality Activity System

We conduct our safety and quality activities based on the Corporate Quality Policy announced at the beginning of the year. Based on the Corporate Quality Policy of the Head Office, each sales office incorporates activities for the year into their operating plans, after which they proceed with the activities through the SDCA cycle. Offices engage in PDCA cycles to resolve any challenges that may arise. Once these improved methods are standardized into SDCA, the offices return to the SDCA cycle. In addition to the above-mentioned daily safety activities, the Head Office Safety/Quality Department and each corporate quality specialist and individual in charge work together to tackle individual issues each year. In FY3/2023, we continued our efforts from the previous year, working to reinvigorate initiatives concerning near-accidents. Each corporate quality specialist or individual in charge selected a location under their jurisdiction for 4M5E analysis of factors interfering with near-accident initiatives. They then wrote measures for reinvigorating near-accident initiatives in the work process chart. Each specialist and individual in charge worked together with the Head Office Safety/Quality Department via web conference to check progress, including progress on items noted in the work process chart. In principle, safety and quality activities are carried out under the direction of each general manager, the branch manager and the sales office manager in order. However, each corporate quality specialist or other individual in charge assigned to a branch or affiliate receives individual support from the Corporate/Quality Division and provides support for the activities at each sales office.

Transportation Safety and Quality Management System

We defined check points for health and safety, quality, and transportation, and confirm the activity status of each sales office based on these check points. This mechanism is our Transportation Safety and Quality Management System. We conduct inspections once a year at the branch office and once every three years at the Head Office. Under the Transportation Safety and Quality Management System, we strive to reduce workplace accidents by checking the status of small-group activities and the practice of confirming by pointing and calling. We also emphasize risk assessments and other front-line activity audits and check for the establishment of a safety management system as required by Japan’s Industrial Safety and Health Act. We divide the standard for certification into three levels to help us visualize the level of safety activities at each office.

1. Basic Policy for Transport Safety

• Our executives understand that transport safety is key to Konoike's operations, and they provide leadership in seeing that it is implemented.
• Our executives constantly stress the paramount importance of transport safety to all employees.
• We are thorough and meticulous in carrying out the plan-do-check-action (PDCA) cycle in all transport safety-related matters, and the entire company functions as one in striving to raise the level of transport safety.
• We inform the public of what we are doing to maintain and improve transport safety.

2. Key Measures

• Foster a strong awareness of the importance of transport safety, and abide by all related laws and company regulations.
• Invest in facilities and equipment that will further transport safety.
• Conduct in-house audits on transport safety and correct any problems discovered during these audits.
• Establish systems for the smooth flow of information related to transport safety, and ensure that all relevant information is shared in-house.
• Carry out education and training on transport safety.
• Implement safety education training for subcontracting companies that have continuous contracts with us.

3. Safety Targets

Through the appropriate operation of the Transportation Safety and Quality Management System, we aim at zero at-fault accidents and zero single-vehicle accidents. The status of automobile accidents is as follows:

Traffic accidents: Targets and actual number

Breakdown of the result for the term ended March 2023 (total for the KONOIKE Group)

The number of at-fault accidents: 8
The number of single-vehicle accidents: 8
The number of not-at-fault accidents with some negligence on our part: 4
(Out of these, the number of accidents based on Article 2 of the Rules of Automobile Accident Report) 0

• During the term ended March 2023, we received no order to ensure transportation safety, business improvement order, disposition to suspend the use of automobiles and other transportation facilities, or disposition to suspend business.

Equipment for Transport Safety

• All vehicles are equipped with daytime auxiliary LED lighting.
• Digital Tachographs and driving recorders are installed on all our automobiles.
  (Driving recorders will be replaced with those equipped with AI one by one by March 2023.)
• To detect sleep apnea syndrome (SAS) at an early stage, from fiscal year 2008, we adopted a system under which all drivers undergo diagnosis once every two years continuously.
  As an effort for accident prevention measures, we utilize equipment such as Sleep Buster (equipment that prevents one from dozing off), Sleep Scan (ascertains one’s sleep state), and Mobileye (addresses inattentive/drowsy driving) as measures to prevent drowsy driving and accidents from arising due to inattentive driving or health state.
• Aptitude Test
  In our offices in Chiba, Saitama, Gunma, Ibaraki, Kanagawa, Aichi, Osaka, Wakayama, and Kumamoto, we have installed a total of 16 units of NASVA Net, which was developed by the National Agency for Automotive Safety and Victims’ Aid, and conduct aptitude tests for drivers.

Central Health and Safety Committee

The Central Health and Safety Committee meets twice a year, attended by representatives from labor and management. A total of 50 participants attends these meetings, including 32 from the Company side such as business division general managers and branch managers, and 18 from the union side, led by the Executive Chairman. 
In FY3/2023, the first meeting was held in July 2022 and the second meeting was held in December 2022. The first meeting, held in the first half of the fiscal year, focused primarily on the previous fiscal year’s safety performance and accident trends, as well as discussing future issues and initiatives. Members also shared information on amendments to relevant laws and regulations as well as the status of labor union activities during the previous fiscal year. 
At the second meeting during the second half of the fiscal year, participants discussed safety results and accident trends from the first half of the fiscal year, as well as future issues and initiatives. Participants then discussed and decided on the Corporate Quality Policy for the next fiscal year.
Like in the first meeting, members also shared information on amendments to related laws and regulations as well as the status of labor union activities during the first half of the fiscal year.

Safety Experience Education

In FY3/2020, we began providing safety experience education for the purpose of raising individual safety awareness. In this education, people (safely) experience being pinched by real machines, learn to prevent mistakes by using the pointing and calling method, experience tip-over accidents in virtual reality, and experience a simulation of getting hit by a forklift.
The virtual reality training was implemented for the purpose of raising awareness through realistic experiences, especially for inexperienced young employees and elderly employees who tend to experience accidents at higher rates. In addition, we took equipment out into the field to conduct on-site experience-based training for employees too busy with their own work.

Safety Experience Education Course Participants

Initiatives to Prevent Automobile Accidents

We conduct Risk Prediction Training using videos to improve drivers’ risk sensitivity. In this training, participants use computer graphics that simulate actual traffic conditions and push a button to record the moment they perceive danger. We then discuss the dangerous points with participants by replaying scenes and changing their point of view. This training has led participants to become more aware of differences in their own sensitivity to danger compared with others, as well as discover new dangers gone previously unnoticed. We conducted 26 training sessions in FY3/2023 with a total of 254 attendees.

Driver Contest

We hold the KONOIKE Group Truck Driver Contest every year at the Chubu Truck Training Center. Representative drivers from each office are divided into medium-duty, heavy-duty, and trailer truck categories, and compete for ranking based on point totals obtained from exams, inspections, energy-efficient driving, and practical skills competitions. Training sessions are also held on the day of the event in line with each contest thanks to the cooperation of the dealers and the Aichi Trucking Association.

Work-Related Accident Data (KONOIKE Group Totals)

Number of Accidents

Rate of Incidents/Rate of Lost Worktime Incidents

Quality Initiatives

Initiatives for Customer Satisfaction

Quality is a very important factor in building relationships of trust with customers. Accordingly, we have been pursuing K-QMS (KONOIKE Quality Management System) activities. By listening during customer visits and through customer communications, we identify customer needs, set goals at the beginning of the year, and confirm progress in our Transportation Safety and Quality Management System. After taking corrective measures and measures against recurrence for problems that arise at an operating location, we share information about the incident throughout the Company via corporate intranet to prevent recurrence of similar issues.

Developing Internal Auditors

Under our K-QMS program, sales offices conduct internal audits on each other. The purpose of internal audits is to confirm operating conditions. For example, audits determine whether the established K-QMS conforms to customer requirements, laws, and regulations and whether it is effective. Because it is so important to give internal auditors the knowledge needed to conduct these audits, the Head Office Safety/Quality Department organizes internal auditor development trainings once a year.

Safety and Quality Activity Presentations

A group-wide event is held each April to present reports on safety and quality activities. During the event, there are presentations about particularly excellent activities from the previous fiscal year and chances to share information about initiatives with all employees. The approximately 200 offices and affiliates in Japan engage in preliminary competitions within their respective branches and affiliates, with the selected winning groups from each advancing to a meeting of their respective business divisions. Those winning at their business division meetings advance to the group-wide meeting. Eight groups in total made presentations of their activities in FY3/2023. That included one presentation on safety, four on quality, and three on increasing productivity.

Internal Award System

Each year on the day in May set aside to commemorate KONOIKE’s founding, we present awards to offices and individuals that have made outstanding contributions to transportation safety and quality, as well as offices that have demonstrated excellence in their activities. For FY3/2023, 16 offices and individuals were honored in the safety category, 39 in the transportation category, 21 in the quality category, 23 in the distinguished service category, and 43 in the excellence activities category. 

Activities With Our Clients

Joint Activities With Our Clients

It is essential that we collaborate with our partners in carrying out our work. We engage in active communication with our partners to align our approaches regarding safety and quality improvements.
Each sales office holds councils with partner companies, conducts safety activities addressing the same topics as their partner companies, and strives in other ways to perform coordinated activities.

Business Partner Visits

Each year, sales office representatives visit partner companies to share information about safety activities, quality activities, and the status of legal compliance. In this way, we ensure that both the KONOIKE Group and our partners continue to improve. During these visits, representatives confirm the management policy, business plan, transport management, driver and vehicle management status, and safety activities for each trucking company based on the Partner Management System Evaluation Table. For partner companies working with us as on-site contractors or dispatchers, we also check their legal documents, insurance coverage, employment contracts, and health and safety activities. Visits were made to 293 partner companies in FY3/2023.

Activities with Our Communities

Watching Over Children on Their Way to and From School

Our sales offices located near elementary schools are engaged in activities to watch over children on their way 
to and from school. Timed with the beginning and end of classes, employees stand along routes to and from school to assist elementary school students as they cross crosswalks. As a logistics company that uses trucks, we work with local police, municipalities, and elementary schools to ensure the safety of children on a daily basis.