JPEN
Corporate Site

EPISODEINTERVIEW
03

Exceeding our customers' expectations creates a very rewarding feeling.

K Sky Co., Ltd.
Haneda Office
Head

MASAYO YAMAMOTO

MASAYO

YAMAMOTO
01

As I challenge myself to fulfill my potential, I'm working alongside everyone to build the next stage of the future together.

At the Tokyo International Airport (Haneda Airport), among the different business operations that we undertake for companies such as the major airlines, I am the person responsible for overall passenger operations. I am in charge of over 100 staff members working in various operations, ranging from the check-in counter, the arrival and departure gates, and responses to complaints. I gained over 20 years of experience myself at the Kansai International Airport before taking on my job as a manager at Haneda Airport. At our workplace in Haneda Airport, which is growing significantly, the majority of the staff is made up of young people. We are in the midst of creating the next stage of the future together while testing our own abilities. K Sky Co., Ltd. was originally a group company of an airline, but it joined the Konoike Group in 2010. Back when visitors to Japan were not as numerous as they are now, and the word "inbound" wasn't used, Konoike resolved to have us join its group after it set its sights on growth in the airport industry. I want to repay the debt we owe to them, and I want to also do my best to reward the expectations of my boss, who recommended me for a managerial position.

MASAYO

YAMAMOTO
02

Helping people to grow. I believe that's the essence of work.

Helping people to grow. I believe that's what work is. There was a time when I listened to the complaint of a customer regarding the onboard meals. That customer's son wanted to become a pilot, and the parent wanted to help him achieve his dreams. "I'm raising him strictly, but I'll be happy if he realizes the affection I have for him after I'm gone. I want your company to raise its employees strictly as well, with this same kind of parental affection and care. "This customer had truly deep thoughts on the matter. This kind of life-changing talk moved me greatly, and the customer and I both had tears in our eyes. The customer greeted me several times at the airport thereafter, and we had many talks together.

MASAYO

YAMAMOTO
03

Performing our work by listening carefully to what people have to say to draw out their thoughts.

Exceeding our customers' expectations creates a very rewarding feeling, and leads our customers to choose us again. We feel the importance of this in our skin as we interact with our customers day to day. However, because our place of work is so busy each day, we do tend to be strict unintentionally in our interactions at times. This is why we must always keep the idea of exceeding expectations at the forefront of our minds. I believe that if I act as a leader in achieving this, the other junior employees will be sure to follow in the same spirit. Developing staff can at times be even more difficult than dealing with customers. It's important to listen carefully to what each individual is trying to say, and to consider their feelings as we proceed with our work. This is indeed a job where people's feelings are very important. What makes me happiest is when I am able to give my more junior employees a push in the right direction and show them the way forward. Everyone is really trying their hardest, and I want to further draw out their potential for growth so that they can become something truly special. It's just like the feeling of being a mother.

OTHER INTERVIEWS

  1. EPISODE
    INTERVIEW
    01

    With my own hands, I am making things that are used all over the world.

    Kashima BranchSteel Sheet Section

    JUNKO
    NISHIMURA

  2. EPISODE
    INTERVIEW
    02

    The strength of logistics contributes even at workplaces where people's lives are at stake

    Konoike Medical Co., Ltd.Tokyo Office
    Manager

    HIROSHI
    NAKATA

  3. EPISODE
    INTERVIEW
    03

    Exceeding our customers' expectations creates a very rewarding feeling.

    K Sky Co., Ltd.Haneda Office
    Head

    MASAYO
    YAMAMOTO

  4. EPISODE
    INTERVIEW
    04

    Following rules to protect quality. This leads to the power of trust.

    Tokai BranchNagoya Nishi Office
    Subgroup Leader

    NORIFUMI
    TSUTSUMI

  5. EPISODE
    INTERVIEW
    05

    Creating an environment that everyone finds easy to work in is an important job in itself.

    Higashi-Nihon BranchOme Distribution Center
    Subgroup Leader

    TOMOMI
    HIRUMA

  6. EPISODE
    INTERVIEW
    06

    There's no such thing as magic. Everyone must band together and head in the same direction.

    Kanto BranchKamisu Office
    Chief Leader

    HIROYUKI
    HARA

  7. EPISODE
    INTERVIEW
    07

    I want to overcome barriers with flexible thinking, in both work and the environment.

    International Logistics (Osaka) BranchHiroshima Regional Office
    Assistant Manager

    MIHO
    TERAGAKI

  8. EPISODE
    INTERVIEW
    08

    Our employees' approach and thoughts for our customers strengthen the brand.

    Kansai Chuo BranchShiga Distribution Center
    Office Manager

    YASUHIRO
    KANAMARU

  9. EPISODE
    INTERVIEW
    09

    Maintenance is not passive. By looking one step ahead, we can support our customers' high-quality manufacturing.

    Kashima BranchSteel Plate Section
    Group Leader

    MASASHI
    HIRANUMA

  10. EPISODE
    INTERVIEW
    10

    I want to use my long experience to provide new proposals for management, so that we can also help develop the next generation.

    Kashima BranchSteelmaking Materials Section

    YOSHIAKI
    KOMAI

  11. EPISODE
    INTERVIEW
    11

    I think about how to move ahead for the sake of the sales office. I'm ready.

    Higashi-Nihon BranchKunitachi Distribution Center
    Group Leader

    TOMOKO
    AIDA

  12. EPISODE
    INTERVIEW
    12

    While working to create management with roots in the local community, we want to disseminate the Konoike DNA.

    Konoike Logistics (Shanghai) Co., Ltd.Konoike Asia (Jiangsu) Co., Ltd.
    Director General Manager

    XU
    LEI

  13. EPISODE
    INTERVIEW
    13

    Even on the far side of the world, I want to do my best.

    Konoike Mexico S. A. de C. V.

    RIKU
    HIWATASHI

  14. EPISODE
    INTERVIEW
    14

    We will use our frontline strength to build an unwavering relationship of trust with customers.

    Kanto Chuo BranchFujimi Office
    Office Manager

    YASUHIRO
    FUKUSHIMA

  15. EPISODE
    INTERVIEW
    15

    After I choose my path, I want to look back with no regrets.

    Kyushu Sanko Unyu Co., Ltd.Kumamoto Center

    NARUMI
    FUKUSHIMA

*The employee title and affiliation were as of the time of the interview.

KONOIKE GROUP
Corporate Site
© 2002 KONOIKE TRANSPORT.