Passenger Handling
Support passenger procedures and aircraft operation at four airports in Japan, our business arena
We provide passenger handling services in airports, such as customer-facing services at check-in counters and lounges, and flight operations that manage flight planning and execution. Our staff, well trained with good knowledge and skills, support various operations of airlines with the spirit of hospitality.
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POINT1
We undertake contracts with domestic and international airlines. We always remind ourselves to furnish clients with satisfactory services in a limited period of time.
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POINT2
At Kansai International Airport and Narita International Airport, we support passengers who use wheelchairs. We place importance on providing warm service so that passengers can enjoy a comfortable flight.
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POINT3
We convey real time updated information of weather conditions and facilities at airports of departure and destination to the flight crew to support comfortable operation.
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Passenger services
We sell airline tickets, provide check-in services, guide passengers at boarding gates for departures, pick up passengers at arrival gates, and respond to various queries, such as those regarding the return of stored hand baggage. We also provide support for passengers who need help with a wheelchair or baby carriage.
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Lounge and customer services
At the international lounges of Kansai International Airport and Narita International Airport, we provide services to allow passengers to relax before their flight departs. We also provide guidance VIP passengers who use aircraft, both for departures and arrivals.
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Flight operation assistance
We track expected departure and arrival times, make adjustments to aircraft parking places, and provide information that flight crew need such as of flight routes and weather conditions.
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Flight control assistance
We support flight controls at Kansai International Airport and Narita International Airport by coordinating a wide range of operations with other departments, such as arrangements for seats of departing flights and in-flight meals, and management of arriving flights, in accordance with the contract with airlines.
Kansai International Airport (KIX), Tokyo International Airport (HND), Narita International Airport (NRT), and Naha Airport (OKA)
Kansai International Airport (KIX): 22 companies, Tokyo International Airport (HND): 3 companies, Narita International Airport (NRT): 10 companies, and Naha Airport (OKA): 5 companies (*as of July 2025)
About our service
